Pathetic Telkom Service

I simply dont understand why telkom's call center is so pathetic, I called on the 9th of April to move my telkom internet line to the new apartment that i am moving into. I was told that on the 20th of April 2019 a technician would come out to move my line. I called telkom call center again on 18 April 2019 just to follow up as no technican had called me, and was told that the first call center agent had **** to me, I was suppose to move the internet on my own and hte technician would call me to come connect it, but the move order was in place. Then today i called the call center again to follow up, I was told the technician did not call me as the first call center agent didnt record the new apartment number. Then i provided the details. Afterwards on the same day i called the call center again and was told that my initial order on the 9th was cancelled and i would have to now wait 10 - 14 business days before it would be moved. I mean how hard is it just to place na order to move a telkom line. At this point i may as well just cancel telkom and get a new service provider as my internet will be connected a lot quicker.