Pathetic Telkom service

It is just appalling how bad their services is. I have been battling for a couple of months to cancel my LTE contract after my contract term has lapsed. I waited the 30 day period out and got billed. Then all the excuses as to why they are still billing me for a service which, according to their own systems, has been cancelled in January 2019 already. The current situation is that I am being billed for a service that now has been suspended yet they debit my bank account as per usual every month. I am ever sorry I went into a contract with telkpm mobile. Pathetic how one must spend valuable time to sort this mess out. PS: my cancellation has been done via the telkom website etc. Their system shows that its been cancelled yet I get billed. BAD. BAD. BAD. I dont even want my monies refunded, I just want this nightmare to stop.