Pathetic Telkom service

I ordered a telkom SmartInternet 2GB with SIM Only (details below) effective 1 August 2018 (R100 pm for 24 months). As part of Telkom's approval process my account was debited immediately for the first month's fee. Since my contract inception I have not received any night surfer data, nor has my initial debit of R100 reflected on any of my following invoices. I have logged 2 disputes with Telkom, however, no feedback has been forthcoming. Telkom is very quick to sign you up as a customer and take your money, however their after sale service is pathetic (disgusting). I am stuck in a contract that I cannot cancel nor am I receiving the full benefit from the product.

SmartInternet is a postpaid data plan available with a device on a 24 or 36-month contract. 2GB Anytime data 2GB Free Night Surfer data (12am – 7am) No SIM & Connection fee 24 or 36-month contract National Coverage giving access to both Telkom mobile network and MTN 3G roaming network Free WiFi at Telkom Hotspots (10GB FUP)