Pathetic Telkom service

I have had numerous problems with the WIFI from the 21st of September 2018. I called Customer-care and was advised I needed to do a sim swap of which I did. After time wasted and the inconvenience of having to drive in store & queue for a sim swap to be done WIFI still doesn’t work because apparently the site serving my area is down. Why I wasn’t told that at the 1st place instead of asking me to do a sim swap BEATS me. I have not received any call from Telkom to resolve the issue and up till now I still cannot connect. But I guess come month end I have to pay for a service not rendered.

I received a message from Sibusiso Ngobese on the Wifi sim to contact him why on earth would you send an sms on the router sim which am complaining about if you really expect me to received that msg as the sim is always in the router . How do you expect me to receive a msg on the router sim. Telkom has my contact numbers but they chose to send a msg on the WIFI sim. I called him back with my own airtime and he promised to call me back a week ago since I still have not received any call from him.I had to call him back again and he eventually came through on the 8th of October 2018.He gave me a reference number which no one seems to be able to pick up:Case no ********** . Up until now My WIFI is not working.

Every time I call your customer care center I get different theories as to why my WIFI is not working again I have gone to do a sim swap for the 2nd time. What is frustrating is that when I got to the Greenstone Telkom Express store the consultant there are nonchalant and didn’t care less about my issue. The guy Wonder Linda Lagwati who was assisting me was busy on his mobile conducting his own business. After which he told me they are off line I needed to call custcare for assistance again.He told me there is nothing they can do I should contact 081180 . Again the consultant ordered me to do a Sim Swap despite the fact that I advised I have been doing sim swaps. I couldn’t do a sim swap on Saturday the 13th 2018 as the system was down I left my number and asked them to call me when system is back up. I never got a call from anyone. I went back to the shop again Monday 15th October to do a sim swap and well I still do not have coverage. I have since been given a new reference number ********** 0 and advised a technician will contact me. However no one has contacted me. No response either to my emails.

What is frustrating is that I still have to pay for a service not rendered on top of that no one is willing to assist. I sit on a call 30-45 minutes on hold before i can get to a available consultant using my own airtime trying to get assistance and I am not winning.Finally i went to the store again to ask to cancel contract seeing no one is willing to assist me and guess what i have to pay a cancellation fee for a service not rendered on top of the pathetic service and the inconvenience I have had to go through.