Pathetic Telkom service

Pathetic service. I don't receive any statements and need to practically beg for a statement. Some of my payments do not reflect and they are unwilling to assist me to resolve this matter. They keep referring me to the call centre who is as helpful as a brick wall. If they don't drop my call then they keep me on hold forever and in some cases is arrogant to start with and is not listening to my reason. My account seem to be very high for no reason and my line is most of the time not working as a result . I would appreciate it if they can at least do the efford to listen to me and go through my payment slips which will proove my payments done. I do care about my credit worthiness and I therefore need to resolve this as a matter of urgency. If Telkom can not help me they must give me a letter to confirm same then I will request the Ombutsman to assist me to resolve. I expect resolution to my predicament within a week or I will have no alternative option but to request legal assistance in this regard.