Pathetic Telkom Service

Good day. I desperately need assistance.

I canceled and returned my unused mobile handset in November last year already and Telkom has still not cancelled the contract. I’m being billed on a monthly basis and receiving a bad credit rating score because of this. I have phoned, emailed, spoke to consultants, emailed proof of everything but still I’m being billed! The service I have received has been terrible to say the least. No one has ever contacted me but Telkom very quick to seal the contract deal. The courier company collected the handset 2 days after it was delivered in November last year!!! Your service is so poor and think it must be made public. No one was able to assist me with this matter. Not even at a managerial level. I was just told “someone will contact me.” Please assist urgently! I have sent numerous emails and calls and spoke to consultants who was to assist but since November 2027 im still being billed for an account i never used. This needs to be made public. Telkoms service is pathetic!