Pathetic Telkom Service

I app**** for a special Telkom deal online on the 18th Feb 2018. Monday 19 Feb I was contacted by a sales person to complete the contract application for a 1 Gb Free me deal with a Huawei P8lite phone. I recieved my order on the 26th Feb only to realise they sent me the wrong phone, a P10 lite. Upon further investigation I saw R249 was deducted from my bank account and that I was given the 2Gb deal instead of the R159 1Gb deal. I confirmed this numerous times over the phone and Telkom is welcome to listen to the recordings.

This is where Telkom's pathetic after sales service comes to light. After numerous calls to the call centre, holding on for 15 minutes or more per call, being transferred from one number and agent to the other no one knowing what to do, to the extent of being told the specific person that completed the application is the only one that can help me an will call me back, that never happened. Desperately I visited Menlyn Telkom shop, standing in a queue and eventually being told they can do nothing and that I have to call the useless call centre again. If this issue is not resolved soon I will have to contact the Consumer Commission.

This whole experience have left a sour taste in my mouth for Telkom. As far as I am concerned they can collect their phone an cancel the whole contract application. Hopefully Telkom can contact me for a change...