Pathetic Telkom Service

I don’t know what is worse, me trying to get a case (Case: ***9) resolved for the past 3 three months or having to hold on for assistance for 1hour and then the connection get disconnected. It is useless speaking to Telkom Mobile’s customer services and asking for assistance as all I get is I will email the person who is dealing with your case and ask them to contact you, but no-one bothers to return my calls, and I have to contact Telkom Mobile daily to have this resolved and I get the same speech. When I ask to be transferred or to speak to a manager, I get put on hold and my calls get ended. At this point in time I think I should be compensated for always trying to get hold of Telkom and my calls not being returned, or maybe even cancel my existing 3 numbers I have with Telkom. Your service is really pathetic and I think I made the worse mistake now in getting the contracts taken out with Telkom, I even had to get a prepaid SIM card from another provider to make and receive calls, yet I am paying Telkom for a service I am not benefiting from. Please can I have the above matter resolved, this is has now gone on for far too long.