Pathetic Telkom Service
<p>My Telkom line is dead for about a week now en thus are my adsl line also dead. I have reported this matter to Telkom numerous times and have a few reference numbers but no one from has yet pitched or even called to fix the problem. I am really fed up with this bad service.</p>
Hello MatthysV
As per our email correspondence,
Your fault has been linked to a TBI which has been logged for the equipment being damaged by lightning.
Unfortunately because the equipment needs to be replaced , it does take longer than a normal line fault to repair.
A escalation has been sent to the project manager for a progress update and a possible estimated time of repair.
We will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Hello MatthysV
As per our email correspondence,
Your fault has been linked to a TBI which has been logged for the equipment being damaged by lightning.
Unfortunately because the equipment needs to be replaced , it does take longer than a normal line fault to repair.
A escalation has been sent to the project manager for a progress update and a possible estimated time of repair.
We will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team