Pathetic telkom service

I app**** for a new telkom adsl line at our residence a while ago,i followed up and the order was logged and given a reference.A few days later i received a sms link to pay a R700 deposit which i paid without a problem,when i did a followed up again i was advised by facebook team that my order was cancelled and that they are wanting to hold me liable for a old account from 2010 which i was never contacted about in almost 9 years.I was then told they would refund me the R700 deposit on Wednesday,today is sunday and this has still not reflected back into my bank.I was told my refund would be logged but i still i have not received any payment nor has their credit dept contacted me about the outstanding account from 9 years ago,this is highly unprofessional business practice where i must now wait like a stupid to get my money back and still wait to receive a call for a account that is still sitting with them.I want my money back,this is absolute ****py business practice,quick to take a person's money but not quick enough to pay people back.I cannot see how telkom approves your service and then declines it when they have received your money,bunch of ******