PATHETIC TELKOM SERVICE

We currently have a Telkom ADSL line because to all technicians that we have spoken to fibre is not on the cards for the area where we live. There was an accident and the electricity and Telkom poles were damaged. The cable was reconnected but then pole fell over because it was never replaced as we were told was going to happen. This ripped out all the cables again. We have now been without a connection for almost 3 weeks. We are told that there are no poles available and that it is not being replaced. There is a pole a house away, surely they can run a cable from there and get us connected. I have got onto fault tracking site and it is sitting there where we logged call last week....and it is not making any progress. This is absolutely ridiculous, paying for a service that we are not receiving and even more frustrating dealing the incompetence of people. Can someone please sort out this matter asap. The reference number for the call logged is: ***0