Pathetic Telkom service

I've had the most terrible experience with telkom in that they recently debited my account for R1478, 27 on the 25th of March 2020 and today they have suspended my services and when I called through many times the voice machine said it was suspended due to non payment. If they had debited the money and now say it's non payment then they should return my money or it is theft. And they were so pathetic that have done this during a sensitive time as the lockdown although they had debited my account. This is really bad coming from a highly reputed company. And even worse is the fact that as soon as I had heard the voice machine the call would get cut, it would never get to a consultant. I have evidence to show their debuting my account. Also the telkom app isn't working.