Pathetic Telkom Mobile service

After providing Telkom Mobile with a notice of cancellation on 27 September 2017, clearly within the 30 day period as required by the cancellations department, I have been billed up to and including the end of February 2018. Numerous calls were made and escalations to the "management", who by the way, do not return any calls, yielded no results of an apology or even the refund that is due to me for 4 months deductions for a cancelled service. The customer service reps are merely there to take your details to help you appease the stress and lends to the feeling that it will be "resolved" because you have spoken to someone. Pathetic service for a service provider who claims to give you more. More stress than you deserve and empty promises. Let me not get started on the coverage, oh my goodness, I have a better chance at someone seeing a smoke signal than my mobile picking up Telkom signal. If you can't provide the service that you advertise, then don't advertise!!