Pathetic Telkom Mobile Online order system

I'd like to give Telkom Mobile a - 10 rating to be honest. In March, I placed an online order for the Mecer my life Z140C plus Huawei E5577 for R199 per month. An agent called me a few days later to confirm my order and take down my details and further inform me that it's been approved and I should receive it a few days after my account is debited. The next day I received an SMS saying that my account will be debit for approximately R139 to process the order. A few days later I received another SMS saying the order was out of stock and I'd be informed when it's in stock. To date, I have emailed the given address on the email received from Telkom Mobile. I have Calle the customer and was advised someone would call me but i have received no response from Telkom. When I called customer care I was told that I ordered a wifi device which was news to me as I clearly ordered a laptop. I advised the lady that should telkom bill be for only a wifi router I will not be paying as that Is not what I ordered. Which is pathetic!!!! They should inform a person a head of time that the items are out of stoc**** Telkom is ridiculous!! And find this to be so ********* as my account was debited and I didn't receive my order. I'd really either like to receive my order or my money back as I need a new laptop but so scared to purchase elsewhere lest Telkom starts to bill me and I have to pay two companies. PLEASE HELP ME SOLVE THIS!!!