Pathetic Telkom Home ADSL Service

It’s been 2 months since I’ve ordered Telkom home ADSL on 06/01/2018 via the store assistant Lyle at the Canal Walk branch (Order number: ********** 58).

I’ve since visited the Canal Walk branch twice and still there’s been no solution, no contact via the technician and no contact from Telkom. Another store assistant, Aaliya, informed me that my order was cancelled for some or other reason, and said she would phone me with further details the following day. That phone call was never made.

I have tried contacting 10213 for the past 2 months with absolutely no answer. I was on hold on all my calls for approximately 15 minutes, which would have been hours if I had superhuman patience and all the time in the world, and still no one at the call centre attended to my inquiry.

This is disgusting service with no way to reach anyone with your complaints. I’ve emailed, called alternative numbers and still no assistance.

This is by far the most pathetic service I’ve ever come across. I’m considering taking my business elsewhere as I see no future improvements in the service Telkom provides.