Pathetic Telkom upgrading contracts without permission

<p>I had a contract with Telkom for many years and continously upgrading when the initial contract expires. Last year in September2017, I upgraded my contract and a month later I added another line. I have been in good standing with Telkom and a loyal client. To my surprise this month (May 2018) statement there has been an upgrade or line added on my account which pays R1695 p.m(which is rediculously high and insane). Telkom did no affordability test and no credit check was done as I was not notified by ITC for any enquiry on my ID (as per my subscription with them). It appears that the upgrade was done on 19 April 2018 without obviously my consent. I called in today, 7 May 2018, and spoke to Gift at around 8:15 after waiting to be assisted for more than 8mins. He told me about a numerous documents required including an affidavit so that this can be investigated. However, shockingly he told me I need to call back once I have submitted the documents to open a ***** case... I then asked why can't we open one as it is the reason why I called in... He said no I have to send the documents first... This is pathetic. Then I asked for the debit order to be removed and I will pay cash for the lines I know... Then he told me debit order can't be removed I need to pay 10days before including the R1695 ********** amount. Again this is insane. He further told me that the amount will only be refunded once the investigation is completed. (imagine) This will have a negative effect on my debit orders and my credit report... CAN TELKOM FIX THIS PROBLEM WHICH THEY CREATED BY NOT HAVING PROPER CONTROLS TO DETECT UNATHORISED UPGRADES OR LINE ADDITIONS.</p>