KN
Kersavin N

1 reviews | Active since Oct 2009

14 Feb 2018, 21:48

Pathetic Telkom does it again

2 and a half weeks with no telephone and internet. Mindless call center consultants and standard responses from the social media team. Non existant technicians and blatant lies. These are just some of the frustrating and tedious interactions I had to endure with Telkom. I am continously told its been escalated. If this is level of urgency and level of service your escalated cases get, I am truly at a loss for words.

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Replies (1)
Telkom
Telkom's reply17 Mar 2018, 12:09
Official

Hi Kersavin,

We apologise for the delayed response. As per our system, there is no open fault on ***, it was resolved. We will be closing this post. If you still need assistance, please send us a new post with all the relevant info, thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,