PATHETIC TELKOM

Telkom has been the worst service provider ever!!! I have the ADSL WIFI and to say it is pathetic will be an understatement, and that is not why I’m here writing this. On the 08th, three weeks ago I suddenly had no internet connection, and I first thought it was one of those things, because it does go off and on (not acceptable but had gotten used to it. Seeing that even the next day it was still not back I logged a fault on the app and nothing happened, I called numerous times during that week and following week with no one willing to tell me exactly what was going on or if it was going to be fixed, or something; instead they all kept telling me a technician was gonna be sent... its been WEEKS of no internet and no feedback. Yesterday I went to their store hoping to be assisted or told something different; the lady told me that cable had been ****** and they weren’t gonna be replaced, you can imagine my shock! Why the h*ll didn’t anyone bother to tell me this? I asked her what my options were and she said to opt for Fible, fine, but even with that she told me she doesn’t know if she can get anyone to assist me - LIKE, what circus is this, what clownery is this? How am I being made to pay for a service I am no getting? I told the lady to go ahead and order whatever was needed and send me the order or ref number, till today NOTHING - I checked on the app if there was anything, NOTHING. I am disgusted at how I have been treated. My work and life is on an almost standstill. DATA is expensive and thats the reason why I opted for uncapped wifi, the money I have spent for the 08th to date on data that doesn’t even last is a lot, plus to pay for this stupid non-existing wifi on top of that, I feel played and its not fair