Hellopeter
Share Your Experience
MvdW
Monica van der Westhuizen

1 reviews | Active since Dec 2011

14 Oct 2021, 12:05

Pathetic Telkom Business Mobile

Telkom Business Mobile: In a world where we have to live with COVID-19 one would think that everything online is better, faster & smarter. Well apparently not with Telkom. I went online to telkombusiness.co.za ordered a new device and contract for business. Uploaded all the required documents and made sure the profile reflects as 100% complete on 30 September. The indicated delivery time 5 - 7 business days. Under "my orders" I have: Order status: "Success", and Order ID: "assisted by Ndumi". After 7 business days and no delivery I phoned the number under "contact us": 10217. They tell me to phone 10213. Phone 10213 - they tell me to phone 081 180. Phone 081 180 - they tell me to phone 10213. Also sent a message on the contact us page with no response. There is a message under "order status" that if this is not correct "contact support" - the contact support link is broken and takes you to a landing page saying "Oops - page not found" Now after 4 days of this I am losing all patience and composure that one person could possibly have...

0
Replies (2)
MvdW
Monica van der Westhuizen's update15 Oct 2021, 10:04
Reviewer Update
I would like to thank Dee-Wayne Jaftha from the Paarl Mall store for great, efficient and friendly service. Telkom Business, when ever you see this - consider the above online order cancelled. (There is also apparently no way to cancel this online, and phoning 10217 for them to tell me to phone 10213 for them to tell me to phone 081 180 for them to tell me to phone 10213 just seems like a waste of time...)
MvdW
Monica van der Westhuizen's update20 Oct 2021, 09:45
Reviewer Update
And the saga continues. The contract we did at the store was declined. At the store they cannot tell us why. Dee-Wayne Jaftha at the store requested Telkom Business to phone me. They phoned. Transferred me to sales. Sales told me to phone 10213...HELP me give you MONEY!