Pathetic Telkom adsl

I had a two year contract with Telkom home which i cancelled due to very poor service and very little “uncapped wifi” which i cancelled in 10 months time. Now i have to pay a penalty for early cancellation. I reported faults on my line and they would only send out a technician 3-weeks after the fault was reported. The last time i had a fault on my line was in April (in which i had a total of 5-days wifi) i reported it immediately and 3-weeks after i reported the fault, there was still no technician assigned to the case. I phoned various times and spoke to various consultants who all said the same thing to me and when i asked to speak to a manager they would be busy on the other line and they would call me back, which never happened. I managed to speak to two managers, the lady helped resolve my issue in march but the guy i spoke to in April was very impolite. I sent a mail to the complaints section of Telkom about the poor service but there was no response. I do not feel i am responsible for the penalty of the termination, if you provide poor service you should expect people to terminate their contract.