Pathetic telkom

My 24 month contracted ended during lockdown. On the 2nd of July - without my consent Telkom just reinstated my contact and signed me up for another 2 years. In September once the lockdown restrictions lifted a little I went to a telkom store to try and upgrade my WiFi and only then discovered what had happened. I was told I had to pay this for 3 months before any changes could be made. Today is 3 months and 2 days, I now went back to telkom to change my contract and I’m told I’m still liable for 21 months on a contract I didn’t sign!! How pathetic is this and to top it all off nobody is willing to help you ... just given a call center number to call.