JZ
Jeremy Z

1 reviews | Active since Dec 2012

04 Jul 2016, 09:12

Pathetic Telkom

<p>Against my better judgment, I decided to go with Telkom and sign up for a LTE package. The package is R399 but my bill however is R460. So they signed me up for the wrong package, which includes an additional repeater of R50 pm. I did not recieve this repeater nor do I want it. After spending 20 minutes on the phone trying to explain this to a consultant, my issue was not resolved. The guy kept on saying that the additional amount was for the modem. Further to this, my name on the bill is wrong, my address is wrong. Telkom is surely the worst of the worst. </p>

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Replies (2)
Telkom
Telkom's reply04 Jul 2016, 17:12
Official

Hi jfvanzyl

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

JZ
Jeremy Z's update05 Jul 2016, 11:25
Reviewer Update

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