PATHETIC TELKOM

<p>It took me almost a month an a half just to upgrade from an existing wi-fi contract to a larger bundle. Most of the staff employed by Telkom at their branch office in Brits has not had any training whatsoever. How can Telkom allow untrained and/or uns****ed people to deal with the public? At the branch I was informed that the upgrade can only be done via the call centre, the call centre then told me it is only the branch office that can do it (this proved to be correct). One is told to bring certain documents, when you take it to them the next "consultant" tells you that other documents are needed. I was informed that I bank with ABSA (I have never banked with ABSA in my life) and that "the system" indicates ***** on my account! The "consultants" constantly have to run to other staff in order to enquire what must be done as they themselves have no idea. I had to make ten trips to the branch office and had to wait almost a month and a half to get the upgrade - a very simple matter that should have been finalised in a couple of minutes. For these people however it was the most complicated task of which they had no idea of executing. They also have no knowledge of what is needed in a particular instance, or what Telkom's requirements are, or what the call centre can and cannot do, etc., etc.</p> <p>Telkom's other "services" and its website is an unmitigated disaster. Send theman e-mail, and it is returned "mailbox full"!!! Try to chat with a consultant ... well forget it because nothing happens and there is no one to chat to you. Once logged in to "self service", I tried to view my data usage. No luck. You need to submit another password and user name, which I did and which have worked previously - but not any more! One has to have so many passwords and usernames when dealing with Telkom; it is a password for this and a username for that. Overall a terrible experience dealing with uns****ed/untrained people whose only concern is their excessive pay at the end of the month.</p> <p> </p>