Pathetic Telkom!!!

So after not having internet or phone lines for almost 3 days I called telkom to follow up on the faults reported only to be told that the reason for no service is because they waiting for a manager to sign off on a cable needed!!! What??? So we left with no service and no feedback not because of a network issue but rather an internal management issue!! So at the expense of paying clients sitting with no service for so many days, we sit clueless while a manager takes his sweet time to sign of on a cable that's needed to provide a service to paying clients but there seems to be no interest or urgency in resolving this matter!! So now I have to incur costs to buy data to do what I need to do online even though I pay telkom on time every month!! This is pathetic customer service and such a disregard for us as clients! If this is not resolved by end of today I am cancelling any dealings with Telkom and taking my hard earned money elsewhere where I will get proper service with no interruptions and consideration for us as clients!! A cable to sign off, really telkom?? is that the regard you have for clients?? Let us sit with no service while you decide when and if this so called cable will be approved!!!! Wow!