PATHETIC TELKOM

I received a new copper free telephone in December. To date I have probably used the telephone 7 times and it is the 5th May 2019. I have called numerous times and various options was given. I had to take the telephone to the Kenilworth branch. They are extremely unhelpful and said there was nothing they could do. I called Telkom back and they gave me options to set the phone. It works once then says no MOBILE NETWORK.

While this is carrying on, my mum is diagnosed in Cancer. The reason for me getting the line was to contact my parents. Since my mom's diagnosis I have barely spoken to her as it is costly on a cellphone. After a few weeks I called Telkom again, they said I must take it back to the Store, which I did. They tested the line and it works. So it is apparent there is little or no coverage in the area where I lived. I was then asked to change the settings to roaming and select MTN. This works once but when you need to call again NO MOBILE NETWORK.

I am disgusted at the fact that a technician cannot be sent out to assist. What must I do with a line that I am currently paying for. I will request that my rental on my line be re-imbursed since December. The only solution is get a cheap cellphone and then that solves the problem. Telkom refuses to handle complaints and need to get to the top of these ridiculous instruments which does not WORK.

I would like someone to call me ASAP to resolve this.

IRRITATED AND ANNOYED