Pathetic Telkom

order has gone off on Sunday 15th September, my line was suspended after this debit. I have called NUMEROUS times to have this suspension lifted and with every call I am told that my payment had been allocated (found) and an email had been sent to escalations to have my line opened(this email is now being sent for the 4th time, in addition to me sending the email with my P.O.P) 5 days later and the same call being made daily (multiple times) and still my line is suspended. I have requested on every call to speak to a team leader or manager but to no avail. After every 10 mins of being on hold, he consultant would come back and say my team leader is still busy on another call, would you like to keep holding!!!!!! Seems as if there is never any team leader that will come on the line to speak to the customer and this is just a tactic to get the customer to get tired of waiting on cut the call. Early this morning 21st September when I had called AGAIN, I was given the same run around by a consultant and was asked if they could get back to me, which I said no to, after holding on the had happened then to a team leader getting back to me????????? This is almost 2 hours later and I’m now back on the line waiting for a team leader and hearing the SAME STORY!!!!!!!!! Now when I finally speak to a team leader I’m told the consulants I spoke to Tuesday and Thursday didn’t allocate the payment, it has now been allocated and I must wait 5-24 hours, IVE BEEN WAITING 5-24 HOURS AFTER EVERY BLADY CALL. If your consultants didn’t do their job, why must I suffer because of that???????? You say it’s now allocated and I must wait for it to reflect on the system before my line is unspended?????? Payment went off my back account almost a week ago!!!!!! HOW IS IS NOT ALLOCATED OT REFLECTING YET????? This line weren’t supposed to be suspended in the 1st place.

Now an hour into the call and the team leader keeps coming back on to check if I’m still holding, this is their tactic to get you to drop the call while they have you on hold, I’m confident that when they say just hold the line while I try to see what we can do, they doing nothing. Bottom line I’ve now dropped the call as I was told they can’t and won’t do anything until the money is reflecting on THE NEXT DEPARTMENT system that’s responsible for reconnections, yet everyone I’ve spoken to sees the payment (aside from me emailing proof)

I would like this contact cancelled please, I cannot pay R899 per month for this pathetic service, I’m not getting a service for which I’ve paid but I must pay a cancellation fee if I wish to cancel, as confirmed by the team leader I’ve had the displeasure of speaking with, yes payment s made and yes you aren’t getting the service, so isn’t Telkom in breach yet I will be billed for early cancellation, that’s how Telkom makes billions, by robbing clients