Pathetic Telkom

Goodday On the 12thvof August I migrated from Mweb to Telkom adsl,received SMS which state that my service is active and will be billed pro rata from 14th of August.Was running 2 mgbps line with Mweb and migrated to Telkom for a 10 mgbps line,from the 14 the onwards I called Telkom to qeury this but according them my line is active and running 10mbps,I've got screenshots from the 14 th to proof that I was only getting 1.5-2mgbps.Logged faults with technical Dept but until now no one has ever come back to me,calling follow up on orders you hang on for hours without any answers,if they do answer they're offline and can't help,3 weeks later I've got no internet connection but according to Telkom I do have,running 10 mgbps pro rata from 14th August.Firstly how can they bill me pro rata for something I don't get?There was enough time for smooth take over from Mweb and that did not happen,been calling daily to either not been answered or can't being help due to offline,but it don't stop them for taking new orders,you hang on for hours for follow ups but new sales they answer immediately.I just want my router and lit box to be delivered so that I can do my assignments but Telkoms clearly not interested in anyone after you took out new contract.