JH
Julie H
1 reviews | Active since Jul 2018
30 Jul 2018, 17:14
Pathetic Telkom!
I am beyond frustrated with Telkom. I cancelled my Telkom account on 24 May 2018 and after calling weekly to follow-up, cancellation form emailed, cancellation processed via their website it has still not been actioned. I am paying for a service I have been using for the past two months. Every time I call I get promised a supervisor will contact me to sort out the problem but to date not one Telkom employee has called me. I will never use the services of Telkom ever again!! I wonder how one goes about cancelling their contract if calls, emails and instructions via their website are ignored?
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Julie H's updateReviewer Update
16 Aug 2018, 16:31Clearly this matter has not been looked at as I'm still phoning Telkom daily only to be given more refernec numbers, an apology and the matter is being attended to and I must call back to follow-up. PATHETIC!!! My first cancellation request logged on 14 May 25018 and to date it has still not been cancelled. This is obviously a generic response to keep people quiet and as usual nothing actioned by Telkom. I am beyond frustration !!!
JH
Julie H's update16 Aug 2018, 16:31
Reviewer Update
Clearly this matter has not been looked at as I'm still phoning Telkom daily only to be given more refernec numbers, an apology and the matter is being attended to and I must call back to follow-up. PATHETIC!!! My first cancellation request logged on 14 May 25018 and to date it has still not been cancelled. This is obviously a generic response to keep people quiet and as usual nothing actioned by Telkom. I am beyond frustration !!!