Pathetic Telkom!

Horrific service! Poor and uninformative customer support!!! Why do I pay so much for “fibre” when 9 out of 10 times we are left waiting on the phone to speak to... well anyone because our “fibre” only works (optimistically speaking) 10% of the time. I feel Telkom seriously has to do something about the service they provide. Is this not ****************!!!??? Sies Telkom! Why is it so difficult to provide that for which you are being paid to do???