MH
Mr H

1 reviews | Active since May 2017

13 Apr 2018, 12:56

PATHETIC TELKOM.

How is it that you do Routine maintenance in a area, you cut customer's service and tell me the turn around time is the same evening at 7. Then the next day i have to hear that it will be done in a weeks time. not even communication that lines will be cut for routine maintenance. I am losing income due to not having internet. This is unacceptable and this will be taken to ICASA for further investigation. My line worked tuesday night until late wednesday morning it was down. PATHETIC TELKOM.

0
Replies (2)
Telkom
Telkom's reply01 May 2018, 09:39
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply13 Jun 2018, 13:12
Official

Hi

We have not heard feedback from you.

Your query has been marked as resolved.

Regards

Bradley

Social Media Team

Best regards,