RM
Robert M

1 reviews | Active since Jun 2017

23 Jun 2017, 16:44

Pathetic Telkom

<p>Requested to move my telkom line and ADSL end of May. Still no installation. After many calls and mistakes on Telkom side installation was due today. Still waiting on technician. Claimed they phoned but no calls registerd on my one number and on other cell number registered, a private call with no message. Who answers private calls...?!! Also just phones once and then leaves it like that. Doesn't bother to phone again. Just conveniently leaves. And then the cherry on top, telkom call centre let you hold on just to put you through to another department. This will mean i have to AGAIN contact them next week for scheduling. They will DEFINATELY not contact me. Unacceptable to be without a service for which one is paying for a month and racking up cell phone bills to get a simple installation done. Well done Telkom I will definately be looking for alternatives.</p>

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Replies (2)
Telkom
Telkom's reply26 Jun 2017, 12:00
Official

Good day Robert,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

RM
Robert M's update26 Jun 2017, 21:01
Reviewer Update

Thanks a lot Busi! Telkom phoned this morning and we have scheduled installation for tomorrow. Your assistance is very much appreciated