Pathetic TELKOM

I gave notice for my Telkom Fiber line in February 2022. Fiber to be deactivated end of March 2022 because we are relocating to Brazil. Firstly they cut the line immediately whereafter i informed them that it shoud be stopped only end of March 2022. They activated it again and charged me installation and activation fees although it was their mistake to cut it immediately. March i visited the store in Mall @ Reds to enusre that the fibre will be canceled end of March. They gave me a reference number and ensured me that the account will be closed. We moved to Brazil and up to today, they still deduct money from my account. I was informed today that the account was never closed and that it is still active!!!! Pathetic...now i am struggling to get confirmation that the account is closed AND not even mention the refund of money deducted from my accout 3 months after i left South Africa. THEY ARE ABSOLUTELY USELESS, I CANNOT EVEN FIND AN ANSWER WHEN I TRY TO CALL THEM!!