PATHETIC TELKOM!!!!!!!!!!
<p>I've never experienced such pathetic service (the latter word doesn't exist in their vocabulary). We cancelled our ADSL and somer other related services in August 2016. Needless to say, they only cancelled it in November 2016. So there is obviously a credit due to us. We have phoned; emails upon emails; being sent from pillar to post. We decided to visit Telkom store in Centurion to see the manager. Needless to say, you can approach that shop any time of day or any day of the week, he's never there and always at "meetings". Nobody can assist. We are now in February, and we are still doing the go about. Eventually when i got hold of the manager telephonically, he first wanted to pass the buck to billing department. I insisted that he, as the MANAGER, should resolve my issue, since i'm not getting anywhere with emails or phoning the space call centre, which he undertook to do. I had to follow up with him again as i have not heard anything from him. Just to be told i need to take it up with billing??? WHAT MANAGER IS THIS??? He cannot even assist customer's as he's never at his store and then he can't even honour his word??? I cannot WAIT for our mobile contract to end at the end of May 2017! They "offer" these "good deals" , but don't tell you that you'll hardly to never have mobile reception; you cannot phone 086 numbers; you cannot phone 010 numbers; you cannot phone a switchboard that has hunting lines......when you do, you get a voice recording: you have insufficient funds - BUT you have a limitless of everything mobile contract.......PLEASE DO NOT DO BUSINESS WITH TELKOM.....you will only be frustrated and irritated. And when you are like this, then you are told to not be difficult.....nevermind the fact that you have been battling so resolve a simple issue from August 2016 and we are now in February 2017.....so, i have but to wonder what the so-called manager's mood would have been like, if he had to go throug what we as customers have to go through with their incompetence and NO SERVICE AT ALL. Simple matters to Telkom are very complicated....</p>