Pathetic Tekom

I have been a loyal Telkom customer for many many years but that have come to and end. I have without success, tried to upgrade my ADSL 4 mb/s line to a 10 mb/s line, a process which in my books should have taken 15 min. So far I have invested 2 months trying to do this. Below are some of my observations 1. Impossible to get through to call center 2. Instant messenger assistance never answered (It is a joke) 3. Unhelpful call center agents. They are not interested. 4. Subjected to grueling and unnecessary questions about my salary and expenses. Bearing in mind I have been a customer 15 years and all I want to do is upgrade from 4-10 mb/s. About R150 extra p.m. 5. No customer centricity. They just don't care. Still have the hangover of thinking they are too big too fail. 6. I bet no-one even takes the time to review these posts from Telkom.

It is really a pathetic situation. So, I am going to engage another company and move my business asap to someone else. How on earth do they think that giving me such shoddy treatment in my private capacity, I will consider them in my business capacity.

Regards