1 reviews | Active since Jan 2014
Pathetic Technical Support for Ref 969370
<p>I have just about had it with the pathetic technical support from Telkom, particulary the technical support, or lack of it. I've had a problem with my lines being down since 11 March 2017, no internet, no telephone since. I've been given the run around by the call centre, but then i realised they can only give me feedback based on what the technicians log. I was told that a technician was assigned at 7am this morning to resolve the issue, the entire day has passed, and still not feedback from him. Seems like these guys are on a permanent go slow, they dont even bother contacting the customer to advise on the progress of the fault. I've been calling telkom from my mobile every day since logging the fault because of no communication from them. Its been costing me money to get feedback on the fault progress. Does nobody follow up, or monitor the technicians progress on faults? A week and a half has gone by, and I still dont know where I stand with the issue, or when it will be resolved. Even with escalating the fault, there is still no urgency or priority on resolving the issue. TELKOM, YOUR SERVICE IS UNACCEPTABLE !!!. You are about to lose a customer because you dont value existing customers. I've tried being patient with you but that patience is running out. You should be ashamed of such poor service levels. Get your act together or you will find many more cancelling their lines, including myself.</p>
Hi, the number is ********** 613. There was a technician that got the line working on Wednesday, he said that there was a line that wasn't connected properly at the telephone box near to my residence, which is why is wasn't working. It worked ok from Wednesday until Thursday night. Its down again as of this morning (24/03/2017). I had to log a new fault as the old fault reference was closed. Its 46BNK240317
Hi, the number is ********** 613. There was a technician that got the line working on Wednesday, he said that there was a line that wasn't connected properly at the telephone box near to my residence, which is why is wasn't working. It worked ok from Wednesday until Thursday night. Its down again as of this morning (24/03/2017). I had to log a new fault as the old fault reference was closed. Its 46BNK240317
I've told the technician initially that the reason for my line losing sync all the time is because the noise margin is too low. There is interference somewhere, probably at the exchange, but i'm certain that is the reason for the sync issues. I called the call centre for a progress update and asked the agent to reset the port, and i have connectivity, but it only lasts for a few hours, and i lose connectivity again. Please note that my security system also relies on a working line to notify the security company of security issues / breaches, so my home is currently at risk, or has been at risk since the line problem started on the 11 March 2017. If there is a security issue then the security company will not get notified at the control centre due to the line being down
I've told the technician initially that the reason for my line losing sync all the time is because the noise margin is too low. There is interference somewhere, probably at the exchange, but i'm certain that is the reason for the sync issues. I called the call centre for a progress update and asked the agent to reset the port, and i have connectivity, but it only lasts for a few hours, and i lose connectivity again. Please note that my security system also relies on a working line to notify the security company of security issues / breaches, so my home is currently at risk, or has been at risk since the line problem started on the 11 March 2017. If there is a security issue then the security company will not get notified at the control centre due to the line being down