Pathetic technical service team skills

My Reference number: ***6.

Telkom technicians do not have a clue what they are doing. It is evident from the length of time my reference number is opened for. The first consultant told me that if a technician comes out and there is something wrong with the unit I will charged R1200+ for the call. The second one says that there is notthing wrong with my line after she tested it. The third one says it is cable fault which a technician was deployed to go out and repair. The fourth one says he will get a technical person out to my premises to resolve the issue as it is not their line. The technician came on Friday - 21/04/2023 he asked me for a pin and reset the ONT Router or whatever it is call. He then said he cannot do anything any further. He called somebody and then said it is the exchange that is down and I am not the only one affected as if it were to make feel better about not getting the service I pay for. Today I was told that it will be escalated as it is linked to a bigger outage. It is shameful that a company of such magnitude employs idiots for technicians and even bigger idiots to manage those and greater idiots to steer and direct the company. I believe there should be a backup plan which would be to connect the users to an alternate exchange or provide them with temporary alternate internet so they can continue their business like any rightful thinking CEO or CIO of a company should plan. There has to be accountability for their inconsiderate and unruly business behaviour. They put the limited knowledge consultants to tell the customer that call unfortunately we are not technical, we can only take your complaint and log it beyond that there is nothing anyone can do. This on going from the 15/04/2023 to date.