Pathetic Technical Service
<p>I took up a new internet service with telecom and it was running for 2 months and now for the last week it has been down and contacting telecom has been point less all they tell you is they are testing and testing. I have spoken to Daniel, Comfort Luan and today my wife spoke to Mandisa who asked her why don't we get a private person to come and fix it. The service when you are experiencing technical problems is absolutely useless you are never given a straight answer as it seems no one knows exactly what is being done.</p>
Hello reeves-mandri
The fault is awaiting the dispatch of the next available technician.
A copy of your post has been escalated to our assigners for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello reeves-mandri
The fault is awaiting the dispatch of the next available technician.
A copy of your post has been escalated to our assigners for their attention.
Regards
Noleen
Telkom Social Media Team.
Best regards,
It's now been 2 weeks and I am still without my internet connection. Tell on told me they are waiting for material. I contacted the billing department and they tell me I must still pay until the fault is resolved for a service I am not receiving how is this fair and how is this customer service I already frustrated and this continuing problem and now to be told I must still pay and that my area is high risk why was I not told when the contract was being opened that my area was high risk and other options provided to me then. It seems as though my area being high risk is a convenient reply as I have lived here for 4 years and have had no incidents until now.
It's now been 2 weeks and I am still without my internet connection. Tell on told me they are waiting for material. I contacted the billing department and they tell me I must still pay until the fault is resolved for a service I am not receiving how is this fair and how is this customer service I already frustrated and this continuing problem and now to be told I must still pay and that my area is high risk why was I not told when the contract was being opened that my area was high risk and other options provided to me then. It seems as though my area being high risk is a convenient reply as I have lived here for 4 years and have had no incidents until now.