FT
Florence T
1 reviews | Active since Oct 2010
13 Sept 2015, 08:23
Pathetic Support Service
I reported a faulty telephone line on the 17th of August on Telkom's website and I received an automated message with this reference number 561CWZ170815 and the fault is still not been repaired. I have complained about this lack of service but without success. I don't have words for this poor service.
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Telkom's replyOfficial
13 Sept 2015, 09:17Hello flojoe,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM145122
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM145122
Regards
Narriman
Telkom Social Media Team
Telkom's reply13 Sept 2015, 09:17
Official
Hello flojoe,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM145122
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number and the service number affected. You can e-mail this information to ***.
Your reference number is: SM145122
Regards
Narriman
Telkom Social Media Team