Pathetic support, pathetic company

For more that 18 days since this review, their website has had so many bugs that its incredible a company of such size could push something to the public that is in such a state.

The biggest problem is that it was impossible to actually pay your account both the credit card option and the EFT is broken, and I say '"is", because they used the API of the bank for instant EFT and the way they fixed is was by removing it and replacing it with instructions how to do it yourself. I reported all these problems and got a swift reply from support. Now I received my latest invoice they added a late payment fee which is apparently my problem because I couldn't pay due to there system being broken. I requested via twitter that they please correct my bill and added yet another batch of bugs where one is a big one, you cant even download your latest invoice from the new portal cause the option doesn't even exist. There solution to the problem, this modal answer that has no bases since it contradicts everything I reported.

"Hi, no credits will be passed as all accounts are required to be paid on or before the due date. Using that option is only one of the methods available to pay. If it is not available you need to make an alternative way to pay the account. We can assist you by adding a debit order to your account so that the funds are deducted automatically. You welcome to DM us your details. ^Bill"

Well done "Bill" I will send you the money via carrier ***eon seeing both option on your site wasn't functional. Was a pleasure trying to help you fix your site for free and all you could come up with is the same old BS.