Pathetic. Still waiting for my ADSL upgrade after a month

It has been over a month now that I have been attempting to upgrade my current ADSL package to Telkom's new Unlimited plans.

I initially went to Telkom store in Musgrave, Durban where I was "assisted" by Ryan, after waiting in line for 40 minutes. He just took a copy of my ID and told me to write down my upgrade and it will be done within 2 business days. 2 days later I call Telkom to ask about the upgrade and it turns out, no upgrade request had even been put through. I waited on the line and I put the request through over the phone. I was then told it would take up to 7 working days for the upgrade to take effect. 7 working days later I call Telkom to ask about the upgrade and the lady on the phone tells me the upgrade takes 7-14 working days to be processed. Furious, I put the phone down and just wait it out. 14 working days later, I call again and I'm then told it is scheduled to be upgraded the next Monday. Come Monday, and there's still no upgrade reflecting.

It's pointless calling Telkom anymore, since they'll have an excuse each time. I am incredibly disgusted by the service of Telkom. It looks like they're going to be losing another customer to add to their stats of decreasing subscribers.