Pathetic! Stay far away from these idiots!!!!

In November 2018 I phoned Telkom to cancel my ADSL and voice line, I was switching to another service provider that offered me a better fibre option than Telkom. I was told that it takes 30 days for the cancellation to take affect as this was known for the “notice period”. Telkom never crossed my mind again until end of April - May 2019, when I received a bill of R5500.00. On 13 May 2019 I phoned the billing department again and spoke to a lady, Thandaswa. She told me that this was extremely odd, as she picked up that my account was closed in December and that the billing should have stopped. She said that this was not something she specializes in and promised to escalate my query. As promised she mailed my issue to “ Fixed Retentions Escalation “ . 1 week later, on the 20th of May 2019 I eventually got contacted by Nomthandazo Nxele (N), this person did not even bother to get the full nature of my complaint and asked me whether I want to cancel both aspects of my contract and that I may be billed for 2 months after cancellation, but this could be back dated and credited accordingly. I responded with an email the same day. On the 22nd I got an sms saying that I have been handed over for this account. This really pushed me over the edge as I’m trying to build a good credit record, I want to buy a house. Now Telkom is jeopardizing this for me with their incompetence. I again mailed Nomthandazo Nxele (N), with the same explanation. To this date, I have not had correspondence from Nomthandazo Nxele (N) again. The sad thing is Telkom will probably not even look at this publication, if they do in fact... they will not even respond. This is the type of company they are. They have the monopoly. No one can touch them. And customer service is not an option for them. They see it as a waste of money.