Pathetic! Stay away from Telkom!

<p>I recently app**** for a Telkom Mobile contract at a Telkom shop in Canal Walk.</p> <p>The representative processed my application and I was told that my "credit threshold has been exceeded" - whatever that means as no one could give me an answer. I pulled a credit report from TransUnion and found that my credit record was in an excellent state.</p> <p> </p> <p><br />The following day I called the Telkom Sales line and was told that there is no application on their system under my ID number. The lady processed my application online and i was told that the application was successfull and theat the device will be delivered within 5 working days.</p> <p> </p> <p><br />After a few days i returned to the Telkom store that i initially app**** from ( as i could not get throught to the customer care line - held on for 18 minutes with no answer). The gentleman at the store told me that no one did an application for me and he is not sure why I was told that the application was redone telephonically.</p> <p>The gentleman then processed the application again and he received the same error - Credit Threshold exceeded. I felt so humiliated by Telkom and left.</p> <p> </p> <p><br />This evening R549 was deducted from my bank account. Now can someone explain to me how this is possible if 1: no application was found on their system, 2: the amount was the incorrect amount, 3: this amount was deducted before i gave authority and before receiving any device or indication that the contract application was finalised.</p> <p> </p> <p><br />The following day i called the customer care line again and was told that the application was pending a credit check to which the call centre lady told me that basically what im saying is not correct and that i did not apply at the Canal Walk store. After a few minutes of back and forth regarding this matter, she processed the application and i was told that i should receive an sms indicating that the application was processed and that the device will be delivered within 48 hours.</p> <p> </p> <p><br />Well till this day this never happened. I received several sms's indicating that my application was successful and unsuccessful, funds deducted, numbers has been updated etc.</p> <p> </p> <p><br />To put the cherry on the cake; this weekend i was in Worcester and walked into the Telkom Mountain Mill store and asked the staff to check my profile to see when the device will be deliverd.....gues what i was told....</p> <p> </p> <p><br />There is no approved contract on my name.</p> <p>Only an application that is with their credit vetting department (The lady asked if I was under bad debt collections)???????</p> <p>They found no indication that funds was deducted from my account. I then showed her the sms on my phone and she responded that sms's dont mean anything and that they need a bank statement to see if it is true.</p> <p> </p> <p><br />This is beyond rediculous and i urge everyone out there to stay away from this ********* company.<br />I want my money back and dont want any further processing or whatever they apparently do in their back office.</p> <p> </p> <p><br />I have been humiliated, lost money and frustrated beyond belief.</p> <p>MTN, Vodacom and Cell C are your best bets. Something is seriously wrong with this company and its processes and i dont want to be a part of it!</p>