Pathetic speed, billed incorrectly, network outages
<p>I took out a limited LTE offer in Jan 2016. The service is supposed to provide up 40mbps, uncapped. I am supposed to pay R599pm. To this date Telkom has overbilled me EACH and EVERY month and will not correct this no matter what. In addition the speed I get is around 10mbps - less than half. I understand "up to 40mbps" but less than half is ridiculous. Lastly, I just experienced an outage which cost me a rather important VC. This is completely unacceptable. I would highly recommend that you do not use Telkom as an ISP.</p>
I would like to add that after your extensive outage this morning at around 10:20, I called to complain. I asked for a written confirmation of the outage and apology. This was refused and I requested to speak to a manager. I was then placed on hold for a long time that ended with the call being cut. It is not the first time I have been placed on hold before the call being cut.
I would like to add that after your extensive outage this morning at around 10:20, I called to complain. I asked for a written confirmation of the outage and apology. This was refused and I requested to speak to a manager. I was then placed on hold for a long time that ended with the call being cut. It is not the first time I have been placed on hold before the call being cut.