Pathetic, Slow Service

The pole carrying above-ground phone cables to everyone in our neighbourhood was struck by lightning on Tuesday, 17 November 2015. We notified Telkom the next day that our phone line was not working and our ADSL line is running below dial-up speeds.<br> <br> Three separate Telkom technicians showed up to inspect the line, but somehow managed to miss the damage from a direct lightning strike. All three technicians gave different answers about when we could expect the line to be repaired. The longest estimate that we got was when a technician told us that the cable would need to be replaced, but that the replacement should arrive within a week.<br> <br> As I'm writing this complaint, yet another person from Telkom has just informed us that the problem relates to a \problem in the area"and that the cable is not the cause of our phone outage.<br> <br> This is unacceptable. No wonder people are dropping Telkom as a service provider and switching to third party fibre internet."""