Pathetic servuce

I lodged a complaint with Telkom 2 weeks ago about my line being down, I called in repeatedly to follow and to date nothing has been done and I was told by the call centre agents they cannot help and there is no body they can speak to, to escalate my complaint because it's automated and I have to wait for it to be assigned to a technician, I'm not surprised though as previously they took a month to fix my line and still billed me yet my line was out of service. I rub a business from home and am losing out on so much income due to this, on numerous occasions I've seen the technicians parked off somewhere taking a snooze while we are being told they are so busy. Telkom your service is pathetic next I'm taking this to the ombudsmen.