PATHETIC SERVIOCE

On Saturday morning, I woke up with an SMS from Telkom notifying me that my service has been interrupted and that I should contact the call center for further assistance. I was confused because payment had been made on time. I called and spoke with an agent who said my phone would be opened in 5 hours, 5 hours passed an my phone was still not opened. I called 5 more time and was told the same thing that my query has been escalated but my phone was still not opened. I was told on Saturday and Sunday that a team leader would contact me to resolve the query it is now Monday and no team leader has called me. I have just spoken to a Mohawu Modise who said he would escalate the query to his team leader , ONLY NOW only. I requested to speak to the team leader , Chairmain Mafika but she was not available, the manager Harrison Malunga was also not available. I am really upset and because I made payment on time so I do not know why my service was interrupted, nobody seems to know the answer to that. THE SERVICE IS JUST PATHETIC