Pathetic Services Received from Telkom

Telkom hasn't ported my MTN number for over 2 months now. I am paying prepaid as well as an Telkom contract that I cannot use due to the fact that all my customers is listed on my MTN Number. We had been at the store in Mall of the South as well as reporting it with numerous staff and the Branch Manager on Email. This is totally unprofessional and it is costing me money. I am paying for something that I am not using and demand either refund or a cancellation of the contract with no penalties.