1 reviews | Active since Oct 2016

07 Mar 2017, 14:01

Pathetic services from Call centre -Telkom doesn't Value their customers

<p>I have been struggling for the past 4days for Telkom to register my sim to their Networks.</p> <p>I called the call centre yesterday and was re-assured that Monday C.O.B the matter will be resolved.</p> <p>I am unable to use my phoen due to the fact that telkom cannot connect me their network, how long does a sim swop takes, it's more than 72 hours. I called the call centre today and it took me 40minutes to speak to an agent, and was then told systems are down, I requested a manager and was told she (Aueela) is busy in a meeting....I refuse to put down the phone and said I will wait because with Telkom you will wait years for a query to be resolved...had an issue when I took this contract out should have cancelled it then....after waiting for an hour (I have the calls it recorded by the way) Linda droppeds the calls on me! ......I will not recommend Telkom to anybody in mylife they made it fraustrating, to get in touch with them and they honstly don't value their customers .....please can a manager contact me on ********** 126 urgently!</p>

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Replies (1)
's update09 Mar 2017, 10:01
Reviewer Update

I still haven't received any information on my sim swop issue. Still not connected to the newtwork.

Nobody can asisst me and I'm amazed with the tpyes of services rendered.

Aparently the store that did the SIM swop didn't close the order and telkom cannot activate my SIM card. SO I ahve decided since Telkom doesn't care, I will place a stop order my account and black list me I don't care I ahve nothing to lose, I will not pay for a service I don't have access due to incompetence and lack of concern as well as urgency from Telkom! ...Thank you for nothing Telkom