PATHETIC SERVICES ''AGAIN''

Its been 3 months and longer, I recently paid up a bill in full to Telkom mobile,<br> I there after took another 2 contacts out, <br> the agent informed me that I over paid the account and Telkom is going to refund me.<br> its been 3 very long months and I haven't received MY money which is due to me. your agents also mixed up my banking details. I WANT MY MONEY PAID INTO MY FNB ACC IN THE NEXT 72 HRS <br> another agent called me, he was the one working on my case, he tells me to email a lady named Glory in the accounts department, I emailed twice and there was no reply which is not shocking.<br> I am so disgusted with this network as it is not my job to email their staff and chase after what is due to me!!!!<br> the services in this network is very pathetic. If this is not solved, I will inform the ombudsman and I will claim for ALL my time that I invested trying to get this case solved, this is so pathetic that even the consultants at the gateway store told me to log a complaint at hello peter because this is the only way to get you guys attention. the last time I complaint you guys responded very quickly but still nothing was done!!!!! this is a terrible network. you got 72 hrs!