1 reviews | Active since Feb 2017

27 Feb 2017, 18:36

PATHETIC SERVICES!!!!

<p>Our telkom landline has been down for 20 days,which is such a frustration as I work from home!!</p> <p>The reference number is : 127CRK100217.</p> <p> </p> <p>After numerous phone calls,going into a Telkom store 3 times ......still no success,they just keep reverting me back and forth between technical and sales departments to link the intergrated sim to myDSL account,can they not do something so small in a time frame of 2 ****** WEEKS???????</p> <p> </p> <p>The data sim is not even my biggest concern as it will only give me a very small amount of data to use,I NEED my line fixed people,I am losing money here........all feedback I keep getting from the call centre is that the fault is with the cabling department and there is no given time frame for the issue to be resolved...in the meantime I still have to pay for a ****py service that is of NO use to me?</p> <p>I AM ****ED OFF!!!!!!!!!</p> <p> </p> <p>Never in my whole life have I been this disappointed in any service provider!!</p>

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Replies (2)
Telkom
Telkom's reply28 Feb 2017, 09:43
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply02 Mar 2017, 11:46
Official

Good day,

we apologize for the delay, we have logged an urgent escalation for a tech to attend asap. Escalation ref is 13938, tech will contact you before attending thank you.

regards

Yazied

Telkom Social Media

Best regards,